Thank you for shopping with Silky Extensions by Bad Gal Palace! ♡ Because we prioritize quality and want every order to arrive beautifully prepared, please review our processing and shipping information before placing your order.
PRE-ORDER PROCESSING
Silky Extensions currently operates primarily on a pre-order basis. This allows us to provide a wider selection of textures and lengths without compromising the quality of our extensions.
After your order is placed:
1. Your order is submitted and confirmed.
Your payment must be successfully processed before your order begins processing.
2. Your hair is ordered from our vendor.
Your selected hair is then prepared and shipped from our vendor to Silky Extensions.
3. Your order arrives at Silky Extensions.
Once received, your order is inspected for quality, prepared, and packaged before being shipped to you.
4. Your order ships to you.
You will receive a shipping confirmation email containing your tracking information once your package has been handed over to the shipping carrier.
PROCESSING TIME
Please allow up to 7–14 business days for pre-order processing before your order is shipped to you.
Processing time includes vendor preparation, transit to Silky Extensions, quality inspection, and packaging.
Business days do not include weekends or holidays.
Please keep this processing period in mind when ordering hair for an appointment, vacation, birthday, or other special occasion. We strongly recommend ordering well in advance.
SHIPPING TIME
Once processing is complete, your package will be shipped using the shipping method selected at checkout.
Estimated carrier transit time begins after your order has completed processing.
For example, selecting 2–3 day shipping does not mean your entire order will arrive within 2–3 days. It means your package is expected to arrive within approximately 2–3 business days after it has been processed and shipped by Silky Extensions.
TRACKING YOUR ORDER
Tracking information will be sent to the email address or phone number provided at checkout once your order ships.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Silky Extensions is not responsible for packages delivered to an incorrectly entered address.
LOST, STOLEN OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.
Silky Extensions is not responsible for carrier delays or packages marked as delivered that are subsequently lost or stolen. However, if you experience an issue with your shipment, please contact us and we will assist you with determining the appropriate next steps or filing a carrier claim when applicable.
ORDER DELAYS
Because our hair is sourced through our vendor before being shipped to you, occasional delays may occur due to vendor processing, carrier delays, holidays, severe weather, customs, or other circumstances outside of our control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the update with you.
IMPORTANT ♡
Please do not schedule a hair appointment until you have received your order.
Silky Extensions cannot be held responsible for missed appointments, travel plans, events, or other expenses resulting from an order arriving later than anticipated.
By placing an order with Silky Extensions by Bad Gal Palace, you acknowledge that you have reviewed and agreed to our processing and shipping policy.
ORDER AUTHORIZATION & ACKNOWLEDGMENT
By completing your purchase with Silky Extensions by Bad Gal Palace, you acknowledge and authorize the processing of your order under our pre-order fulfillment model.
By placing an order, you confirm that you understand and agree that:
- Your order may be sourced from our vendor after your purchase has been completed.
- Pre-order processing may take approximately 7–14 business days before shipment.
- Shipping estimates selected at checkout apply only after processing is complete and your package has been shipped.
- Processing and delivery estimates are not guaranteed arrival dates.
- You are responsible for providing accurate billing, shipping, and contact information at checkout.
- You authorize Silky Extensions by Bad Gal Palace to charge the payment method provided for the full amount displayed at checkout.
- You understand that placing an order constitutes your acceptance of our Shipping & Processing Policy, Return/Exchange Policy, and other applicable store policies.
Please do not place an order if you need your hair immediately or cannot accommodate the stated processing timeframe.
RETURNS & EXCHANGES POLICY
At Silky Extensions by Bad Gal Palace, we take pride in providing quality hair extensions and carefully inspecting each order before shipment. Due to the nature of our products and for health and hygiene reasons, all sales are final unless your order qualifies for an approved return or exchange as outlined below.
ALL SALES ARE FINAL
Because many of our products are ordered specifically to fulfill your purchase, we do not accept returns, exchanges, or cancellations due to:
- Ordering the incorrect length, texture, color, quantity, or product
- Changing your mind after purchasing
- No longer needing the hair
- Hair not arriving in time for an appointment, vacation, event, or other personal deadline when it was delivered within our stated processing/shipping terms
- Preference regarding natural variations in raw or virgin hair
Please carefully review your order before completing checkout.
ORDER CANCELLATIONS
Orders may begin processing with our vendor shortly after they are placed. For this reason, orders cannot be canceled once vendor fulfillment has begun.
If you contact us immediately after placing your order, we will make reasonable efforts to accommodate your request; however, cancellation is not guaranteed.
ELIGIBLE RETURNS OR EXCHANGES
If you believe you received an incorrect, damaged, or defective item, please contact us within 3 calendar days of confirmed delivery.
To be eligible for review, the hair must remain:
Unused, unworn, unwashed, uncut, uncolored, unbleached, unaltered, and in its original condition and packaging.
Bundle ties, bands, lace, tags, and other original packaging or security attachments must remain intact.
Hair that has been installed, brushed excessively, combed, washed, cut, colored, bleached, chemically treated, or otherwise altered cannot be returned or exchanged.
REPORTING AN ISSUE
Please contact us with your:
Order number, full name, description of the issue, and clear photos/videos showing the product and concern.
Submitting a request does not automatically guarantee a refund or exchange. The product may need to be returned and inspected before a resolution is approved.
Do not send products back without authorization from Silky Extensions. Unauthorized returns may be refused.
RAW HAIR DISCLAIMER
Please remember that raw hair is sourced from human donors and may naturally vary between bundles.
Slight variations in wave/curl pattern, color, texture, luster, or bundle appearance are normal characteristics of authentic human hair and are not automatically considered defects.
We recommend purchasing all bundles needed for one installation at the same time for the most cohesive look.
APPROVED REFUNDS
If a refund is approved after inspection, it will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return resulted from an error by Silky Extensions.
Please allow your financial institution’s normal processing time for the refund to appear.
EXCHANGES
Approved exchanges are subject to product availability. Because some products are fulfilled through our pre-order process, replacement items may require additional processing time.
If the originally purchased product is unavailable, we will contact you regarding the available resolution options.
RETURN SHIPPING
If an approved return is necessary because Silky Extensions sent an incorrect item or confirmed that an item arrived defective, we will provide instructions regarding return shipping.
For any other approved return or exchange, the customer may be responsible for return shipping costs.
We strongly recommend using a trackable shipping method when returning merchandise. Silky Extensions is not responsible for return packages lost in transit.
CHARGEBACKS & PAYMENT DISPUTES
If you experience an issue with your order, please contact Silky Extensions by Bad Gal Palace first so we have an opportunity to review and resolve the matter.
Our order records, tracking information, delivery confirmation, customer communications, checkout acknowledgments, and applicable store policies may be provided to payment processors or financial institutions when responding to a payment dispute.
Nothing in this policy limits any rights or remedies available to you under applicable law.
CUSTOMER ACKNOWLEDGMENT
By completing your purchase, you acknowledge that you have reviewed the product description, selected the correct product specifications, and agree to our Return & Exchange Policy and Shipping & Processing Policy.